Wednesday 4 March 2020

Stuck in a Moment

Oh, woe is me!

Was so excited when I saw this. You have to listen to 500 hours of audio before you get the Master level. That's almost 21 days of listening.

So, you can imagine my confusion when I hit 21 days and three hours of listening and it still said I had an hour to go.... 21 days and four hours... and five hours... and....

It got stuck at 1 hour to go!

Then my phone crashed completely and when I rebooted everything and reinstalled Audible, I was down to 19 days of listening and around 36 hours left to go to Master level.

I cried.

I know it's sad. Measuring yourself by how many hours of your life you've spent on Audible, but I was quite enjoying seeing the count go up. It was as though someone had thieved time and stolen part of my life.

I contacted Audible. They said the one hour thing was a known issue and suggested these fixes:

I am sorry to hear your concern. I want to inform you that this is a known issue and our team is aware of it and working diligently to resolve this issue.

Further, if you have recently updated or reinstalled the Audible app, it is possible that your Stats and Badges have disappeared. Follow these steps to re-download your Stats and Badges:

1. Open the Audible app.
2. Tap the menu button in the left corner and tap "Library."
3. Tap the 3 vertical dots in the upper right corner of the screen.
4. Tap "Refresh."

The app will refresh all content within in, including your listening stats.

To see your listening stats and badges in the app, tap "Stats" from the left navigation menu.

If your stats and badges are still missing after refreshing your app, follow the steps below to sign out and back into the app.

1. Open the Audible app.
2. Tap the menu button in the left corner of the screen.
3. Tap "Settings."
4. Scroll down and tap "Sign out" followed by "OK" to confirm signing out.
5. Tap "Sign in" from the Welcome Screen, followed by entering your Amazon/Audible account information.

After signing back in, you should now be able to see your Stats and Badges by tapping the "Stats" section on the left navigation menu.

I hope this helps. If the issue persists, it will require additional research and investigation by a next level of Technical Support who will review your case and care for it accordingly.

I tried those suggestions but they didn't work. Hopefully they do for someone else. My badges were still there, so I was still a member of Amazon Brownies, and I didn't feel like spending the rest of the week back-and-forthing with tech support to fix the issue, so I just let it go.

So, I'm now working my way back towards mastery, and hoping I can finally break the 1 hour to go! barrier.

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